As a top performer in Wesser, you can imagine I get asked “how do you do it Faye? Whats your secret?” endless amounts of times; each time I answer differently. There is no secret. I really can’t pin point the direct things that influence my performance but there are most definitely a few factors that seem to come up quite frequently – so why not try to coherently put them in writing?
1. Go Vegan
Okay so maybe this isn’t for everyone, but I guess what it stems from is “do what you believe in”. I have always been passionate about the environment and taking care of my body when it comes to food and exercise, yet more often than not I find myself blinking and a 12 pack of crisps have somehow ended up in my stomach. I seem to do well when I am concentrating on doing things that make me happy or make me feel good – and a large portion of that is being a committed vegan.
2. Don’t shut up
I talk a lot. It’s that simple. Sometimes it’s easy to forget that we are human beings and our soul purpose is interaction and making connections with people we meet, whether that is fellow fundraisers or supporters on the doors. Make friends! This comes first and then what follows is your passion for your job. Some of the best advice I can give is just make friends with the people you meet because both fundraiser and person behind the door will leave with such a good feeling and those are the people you remember – not the ones that shut the door before you whispered hello.
3. Train, Train, Train
As a Team Leader, I encourage my fundraisers to participate in training every day before work. They understand this is not a paid part of the day but what they benefit from the daily training is better performance. My team is one of the best quality teams in the company and that comes down to our ongoing training with hitting our monetary targets along with our KPIs to ensure successful long term support. So don’t be afraid to ask your Team Leader, they want to see you succeed!
4. Find your motivation
Whether that is money, St John Ambulance/Cymru or St Andrews First Aid – find your why. If you don’t know why you are doing this job, you won’t be doing it for long. Make some goal boards, some smart goals, anything to keep your motivation up and urgency even higher.
5. Remove all limitations
I have met some fundraisers that only bring a certain amount of supporter forms on the doors with them. Having that physical barrier puts up a mental block and it sounds silly but it really can stop you from reaching your full potential. Every day you go out, always look for one more. Some people set a goal like “8 today” and others go by “just one more” after each supporter, so find the way that works for you.
Last but not least….
6. Team work
We all know this job can be hard, so work with your team. Stay positive, make sure you are keeping moral high and remove all negativity! Have good conversations, spread love and drink responsibly!
Everybody can have bad days (I still have the odd zero) but with more experience comes confidence, and with confidence comes supporters, and with support comes breaking your own mental barriers.
I joined Wesser in September 2016 and up until this year, my best week had been less than 25 supporters and my best day was 8, with only 2 of these days since I joined. I had built myself a mental barrier!
In June I hit 33 processed supporters for a staggering £4026 (For St John Ambulance) in one week, breaking Wesser records for the year! (Still not quite pushing that 8 supporters per day to a 9). 2 Weeks later I had a sense of urgency to hit my minimum supporter numbers after having 2 days off and achieved 10 in a single day!
Always strive to do better than your best.
Article by: Faye Lightfoot – Team Leader – Horley